Sereno Group Real Estate
2407 Porter Street #150, Soquel, CA 95073
“Shannon is a fantastic resource for real estate advice and a tireless worker.” March 16, 2011 Top qualities: Great Results, Personable, Expert 1st Joe Hyatt, hired Shannon as a Real Estate Agent in 2009, and hired Shannon more than once
“Shannon professionally handled all the details in helping us find and purchase our dream home. We were across the country when we first contacted her, yet she expertly and efficiently guided us through the entire process. I recommend her without reserve.” March 5, 2011 Top qualities: Great Results, Personable, Expert 1st Rose Tran, hired Shannon as a Real Estate Agent in 2007
“I have worked with Shannon for several years and find her to be a person of high integrity. Her clients are her priority and she is a wonderful person to work with. I highly recommend Shannon. Bob Williams HomeTech” February 18, 2011 1st Bob Williams, Owner, HomeTech Property Inspection was with another company when working with Shannon at Sereno Group
“Shannon is a fantastic realtor to work with. She has an in-depth knowledge of all things real estate and provided us with exactly what we needed to get the house of our dreams.”February 15, 2011 Top qualities: Personable, Expert, High Integrity 1st Kristine Pederson, hired Shannon as a Real Estate Agent in 2009
“Shannon is an absolute pleasure to work with. She provided excellent service and fast results. With Shannon's help, I moved into my new home within 2 months. Her knowledge of real estate helped make the buying process painless.” February 15, 2011 Top qualities: Great Results, Personable, High Integrity 1st Melissa Meikle-Russell, hired Shannon as a Real Estate Agent in 2009
“Shannon came to my rescue when two previous sales fell through. Overnight she came to me with comparables, selling strategies, etc. while also seeking my input as to how I wanted to approach this. I was in a desperate situation since I had already committed to a buy in Conn. Thanks to Shannon we had a solid offer two days after I listed with her. She also came through after the sale with a kind and thoughtful personal effort that was greatly appreciated.” February 15, 2011 Top qualities: Great Results, Personable, High Integrity 1st Dan Hatch, hired Shannon as a Real Estate Agent in 2004
Top qualities: Personable, Expert, High Integrity 1st Julie Callahan, hired Shannon as a Real Estate Agent in 2010 Boulder Creek, CA 10/19/2010 ***** 5 Star Service ***** ~Jerod
Dear Shannon, As you know I called you in a state of near desperation. Two different friends of a friend had told me they were interested in buying my condo. In each case we had agreed on a good buyer’s price, since I figured I wouldn’t be paying a sales commission. Based on the knowledge that I had my place sold, I came back to The first thing you did was get me listed, the same night I called you. Next day (Sunday) you came by my condo with a portfolio of comps, in my own condo complex, so that I could see what units had been selling for. I chose to list towards the low end so that we could sell fast. You immediately set up two realtor open houses. One for Tuesday, and one for Thursday. Then there was to be a regular open house, listed in the Sentinel, for Saturday. Before the Saturday open house, we had the offers I needed. You quickly had the ad overlaid with a “sold” banner and cancelled the open house. So after a couple of months of uncertainty with people who thought they wanted to buy my condo, you had it sold in less than a week. I also ended up getting more than I asked for it, and way more than I would have gotten had I sold it to my friends friends. What can I say about your work? You were always very responsive. You referred me to good people for closing and followed up for me when things seemed to slow down. You made sure we got the paper work right and you kept in contact with me over any developments that came along. I left with more money than if I had sold it myself, even after deducting the commission. What exactly would you like me to complain about? As far as I’m concerned you did an excellent job, and were always considerate of my needs. I couldn’t have asked for better treatment. So, that’s it. Feel free to use this note in some sort of personal portfolio, or in any way you would like. I thank you so much for all your help, your follow through, and mostly just for being the kind of thoughtful and considerate person we all wish we could deal with all the time. Best of luck in all you do. Peace, Dan Hatch (Formerly of
 Hi Robert and Paul Bailey,Shannon took the time to walk me Shannon to my parents and they too have already experienced her excellent customer service. Thank you, through the process, set appropriate expectations and answer all questions. She was extremely responsive and professional and made the process very easy. I have already recommended I wanted to take this opportunity to share with you the superior customer service that I received from Shannon Renfrew. This was my first time selling a property and Melissa Jahnke
Dear Shannon, Thank you, thank you very much. You are the best!
~Pat and Alli
For her service above and beyond the call of duty, I most highly recommend Shannon Renfrew as my top choice of real estate agents in has earned my respect, my loyalty and my future referrals for a job most excellently done.
Dear Miss Shannon, Our mom and dad asked us to help them thank you and Bailey Properties for helping us find our dream home in Mom and dad believe that everything happens for a reason, and our great fortune led us to you. We sincerely appreciate your courtesy, professionalism, and promptness with absolutely every aspect of the home buying process. You reliably followed up on every detail of the paperwork, inspections, deadlines, and are even helping us with tasks after closing (i.e., tenting of the home and hand watering of some flower beds until dad gets there). You referred mom and dad to several great resources in town and are helping make this momentous transition easier on our family. Thank-you for treating us like family, with the utmost of respect. In summary, mom and dad give you an A+ with bonus points, and in our terms, you‘re “awesome“. Please let us know when you can come over and play. Love, Andrew (almost 7) and Bradley (5) Vu ****ADULT ADDENDUM****
Shannon Renfrew has earned lifetime referrals from our family for all the above reasons. Thanh Vu and Rose Tran
___________________________________________________________________ Dear Shannon, David and I would like to thank you so much for finding our dream home! We truly appreciate your flexibility and spending so many Saturdays with us. It was always nice that you made time for us that worked with our busy work schedules. You are such a pleasure to work with. Even when things were looking down you were always right there to keep us on track. After putting in 11 offers on 10 different homes I was feeling a little discouraged, but you were right there with new properties every weekend! Thank you for being on top of all the countless forms to sign and helping us through the often confusing circumstances of purchasing a home. Five years ago, when my mom was buying her home from you, I never would have thought that I too would get to work with you towards the same goal. I know that the economy is hard for a lot of people right now, but this is really a special opportunity for young couples, much like us, to buy a home in
David and Allie 2009
After careful thought and much deliberation we decided to sell our family home. Never having experienced this process before, we had no idea how to get started. Naturally we confided in a family member who advised us to call Shannon Renfrew with Bailey properties. This proved to be the call that changed our future forever. We would advise anyone considering selling or purchasing a home to give Steve and Vickie Perrucci
Our family is so happy that we found Shannon to help us find our new home in Santa Cruz! She has been a delight to work with all the way through the long and complicated process of finding and buying a home. Shannon spent countless hours driving us from house to house to look at homes. She listened to what we were looking for in a home and continued to help us find the “perfect” home for us. Even when we became discouraged, she would always stay positive and send us new listings to look through. We put an offer on 5 homes before we found the right match. Shannon was professional and yet kind and caring at the same time. She was always positive and a delight to speak with. Her responsiveness was outstanding. She was virtually available for our questions and comments 24/7! Her knowledge extends way beyond the real estate industry. She was able to guide us through all of the inspections, understanding the disclosures and reviewing the final title documents. She has many references to help with painting, carpentry, landscaping and even setting up utilities. She literally held our hand all the way through the process of buying a home.
Shannon is absolutely the best! She is personable, professional, and competent! My husband and I are (were) first time homebuyers. We had a never-ending list of questions… all of which Shannon answered for us. She walked us through each step and we always felt supported. Most of all…we trusted her! We currently live in a fabulous home and we know that we would not be here today if it wasn’t for Shannon. After describing to Shannon what we were looking for in a home, she found us the perfect place. Shannon also has a great family herself and knows what it is like to supply nourishment, safety, and shelter for those we care so deeply for. We simply could not thank Shannon enough for all that she has done for our family. Sincerely, The Groleau Family 2009 Can't say enough positive things about Shannon. Thank you for the quick sale of our home. You are amazing! Thank you for always being available to us to answer any questions we had. The sale went fast and was very easy. Thanks again for all your help! ~Maggie and Doug 2010 “Shannon's willingness to really listen to what I was looking for helped me to find just the right house even in a very competitive market. She is knowledgeable, persistent and congenial in just the right mix. I will certainly hire her again when the need arises.”February 17, 2011 Top qualities: Great Results, Personable, High Integrity 1st Gavin McClure, hired Shannon as a Real Estate Agent in 2005
“Shannon is very knowledgeable, conscientious, self-motivated, caring and she has great integrity. She is a true professional. She fulfills commitments, works extremely hard and explains the entire process. People who have worked with her become loyal friends and come back time and again. She's the right agent, all of the time.” February 16, 2011 Top qualities: Expert, High Integrity, Creative 1st Lynda Scott, hired Shannon as a Real Estate Agent in 2010, and hired Shannon more than once
“I worked with Shannon for a number of years with the US Postal Service. I worked for the USPS in a number of different job categories for 35 years, doing almost every job in the service. Shannon was a mail carrier when I arrived at her station on my new job, Maintenance Tech. I enjoyed working with Shannon, she always made my job easier. In all of my experience with her, she has always shown great professionalism... Thank You”February 16, 2011 1st Gary Santa Cruz Post Office, Retired Maintenance Worker, US Postal Service worked with Shannon at Sereno Group
|
 |
 |
